South Sunflower County Hospital

121 East Baker Street

Indianola, Mississippi 38751

(662) 887-5235

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Your Hometown Hospital

Business Office Manager


Reports directly to the CFO and responsible to develop, plan, organize and implement current and future strategies to bill customers, process payments, minimize bad debt, improve cash flow and manage the overall health of the Hospital’s receivables. Also responsible for managing the day-to-day activities of the Hospital as they relate to revenue cycle functions which include but are not limited to front office services, billing, collections, accounts receivables and financial planning for patients.


General Management

  • Planning

  • Develops strategic plans and programs for the Revenue Cycle team and ensures that goals and objectives of the team are properly defined and clearly established.

  • Develops policies, guidelines, and procedures and ensures consistent company-wide implementation.

  • Ensures that operating expenses are well within the prescribed limits of budget plans and fiscal guidelines.

  • Monitors timeliness and effectiveness of department activities, ensuring that outstanding patient accounts and accounts receivables is no more than the agreed upon limit and that bad debt is within budgeted target.

  • Monitors effectiveness of collection efforts and maintains insurance billings are current within the established time frame specified in the department policy.

  • Compiles and prepares various status reports for management in order to analyze trends and make recommendations.



  • Organizing

  • Designs and develops the appropriate organization structure for the Revenue Cycle team.

  • Delineates, defines, and streamlines its various functional activities, thereby ensuring its effectiveness in maximizing the utilization of both asset and people resources.


  • Leading

  • Performs selection and staffing functions and conducts in- depth assessment interviews to determine the technical and behavioral competencies of the candidate to ensure that the best from among the qualified candidates are being hired in the company.

  • Conducts regular and periodic meetings with the team, to ensure all communications and relevant information pertaining to the team are cascaded to the proper channels within the team in particular, and the organization in general.

  • Performance mentoring for high potential staff, capable of assuming bigger responsibilities in the future.

  • Recommends and implements for appropriate training programs that will further enhance and hone the technical competencies of the staff.


  • Controlling

  • Develops and formulates performance measures and standards for the team, as basis for the conduct of annual performance management review program.

  • Reviews and evaluates the performance of the team, on regular and periodic basis, and ensures that the overall performance of the team is on- track, and well within the pre-established goals and objectives.


Patient Services Functions

  • Manages and oversees the patient services and billing staff in handling patient relations.

  • Handles complex patients’ complaints and issues by explaining company policies and guidelines as well as those involving compliance issues with state and federal regulations.

  • Records State and Federal Regulations Management

  • Ensures that HIPAA Notice of Privacy Practices is on display, if applicable.

  • Ensures that records are stored securely and handled in compliance with HIPAA privacy and security regulations, if applicable.

  • Implements state and federal regulations on clinic records management.


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties not listed may be assigned.



  • Strong managerial competencies in the areas of leadership and team development.

  • Superior judgment, negotiation and decision-making skills.

  • Strong ethics and a high level of personal and professional integrity.

  • Strong analytical skills and adept in interpreting strategic vision into an operational model.

  • An effective communicator at all levels in the organization, with strong oral, written and persuasive skills.

  • Computer skills including the ability to operate computerized accounting software, Microsoft Excel, Word and Power Point and Microsoft Outlook

  • Stress management skills

  • Time management skills


The employee must maintain strict confidentiality in performing the duties of the Business Office Manager. The employee must also demonstrate the following personal attributes:

  • Be honest and trustworthy

  • Be respectful

  • Possess cultural awareness and sensitivity

  • Be flexible


  • Bachelor’s Degree or 5 to 10 years of experience in healthcare management.