DELTA SURGICAL CLINIC

CLINIC RECEPTIONIST

 

Supervised by:  Clinic Office Managers

 

Job Summary:  Responsible for receiving patients into the clinic with excellent customer service skills, and admitting patients into the hospital/clinic system with valid personal and insurance information.

Essential Duties and Responsibilities: 

  • Verifies and processes payor source deductibles and co-pays.

  •  Records payments.  Answers patient payment questions.

  •  Performs minor secretarial duties. 

  • Participates in the department's performance improvement and continuous quality improvement (CQI) activities and other duties as assigned.

  • Schedules patients documenting the reason for the appointment while arranging the appointment time to the highest degree of customer satisfaction.

  • Greets patients utilizing excellent customer skills.

  • Ensures patients sign in on clinic log and completes appropriate forms.

  • Consistently monitors the waiting room to ensure patient flow.

  • Consistently communicates to patients concerning expected waiting times.                                                 

  • Admits clinic patients verifying personal and payment information.

  • Verifies information, amounts of deductible and co-pays. 

  • Receives patient payments and posts to correct patient account.                                                   

  • Accurately encodes payments on transmittal forms for batching.

  • At the end of each business day lists and balances all payments received.

  • Answers the telephone professionally and in a timely manner; directs calls appropriately.

  • Able to answer routine questions from patients concerning payments.

  • Treats patients with respect and maintains confidentiality.

  • Contacts patients and insurance companies to verify coverage.

  • Demonstrates the ability to assist patients and insurance companies with billing problems.

  • Orders itemized bills for patients and insurance companies when requested.

  • Sorts and delivers interdepartmental mail.

  • Demonstrates a good working relationship within the department and with other departments.

 

Regulatory Requirements:

  • High School Graduate or equivalent.

  • A minimum of six months experience in bookkeeping/accounting.

  • Knowledge of bookkeeping/accounting procedures.

 

Language Skills:

  • Ability to communicate in English, both verbally and in writing.

  • Additional languages preferred.

 

Skills:

  • Basic computer knowledge.

  • Ability to operate office equipment safely and correctly.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to bend, squat, twist, lift, pull, push, as well as guiding/standing by in case assistance is needed.  While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

South Sunflower County Hospital

121 East Baker Street

Indianola, Mississippi 38751

(662) 887-5235

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