South Sunflower County Hospital
Switchboard Operator

Job Description

 

Summary: This employee’s primary duties will be related to answering the pbx system.

 

Essential Duties and Responsibilities include the following:

• Other duties may be assigned.

• Answering the phone in a polite and professional manner

• Transferring calls to the appropriate department and/or taking a message when needed.

• Monitor patient flow in the waiting room to ensure that patients are comfortable while they wait.

• Assist with preparing surgery charts

• Enforces visitor policy as outlined in the hospital-wide policy and procedure manual.

• Hours are from 7:00 am until 8:00 pm with an hour lunch and two 15-minute breaks.

• Direct patients and family members to the appropriate locations

 

Supervisory Responsibilities                                               

This job has no supervisory responsibilities.

 

Competencies                                               

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves minor problems independently in a timely manner. Problems that cannot be resolved by the employee will be brought to the supervisor for resolution.

• Technical Skills – Ability to use a multiline phone system. Minor computer skills.

• Customer Service – Strong customer service skills responding calmly and with a smile to all patients. Reaches out to the supervisor when unable to handle situations. Always answering the phone/greeting patients with a smile.

• Interpersonal Skills - Maintains confidentiality; maintains a positive attitude and good work ethic, works with other departments when an issue arises in order to find an acceptable solution rather than working against them

• Oral Communication - Speaks clearly in positive or negative situations; Listens and gets clarification; Responds appropriately to questions.

• Written Communication – Ability to print simple sentences; Able to read and interpret simple sentences.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness

• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience                                             

High school education or GED

 

Language Skills                                            

Ability to read and understand three-syllable words and to recognize similarities and differences between words and between a series of numbers.

 

Mathematical Skills                                                 

Ability to perform basic math skills.

 

Reasoning Ability                                                     

Ability to apply commonsense understanding to carry out simple step by step instructions. Ability to deal with standardized situations with occasional variables.

 

Other Skills and Abilities

Must be able to work without constant supervision.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to stoop and kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.